FAQ


Welcome

Thank you for visiting and shopping with Couture by Lolita.

Payment Options

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. Payments must be received within 3 days of purchase or an order will be canceled. (If there are any problems that may delay payment, please just let us know.)

Shipping

We ship domestically and internationally via First Class Mail, but if you require other shipping options such as delivery confirmation, tracking or insurance, please contact us before you place your order so we may adjust your charges.

* Orders will ship within 14 business days from time of purchase.

* We offer rush shipping for an additional fee.

* INTERNATIONAL ORDERS: are shipped via first class international mail which does not include tracking, insurance or delivery confirmation. If you require other shipping options, please contact us before placing your order so that we can adjust your charges.

*Attention International Customers: Although your order will be shipped in a timely manner, and USPS estimates international delivery to take in between 6 and 10 business days, we can not guarantee how long it will actually take for your item to arrive due to customs. Customs can be unpredictable and may hold on to a package for as long as eight weeks. For delays this long in shipping, please contact your local customs office. International customers are responsible for any customs and duties fees that may be incurred.

* CBL is not responsible for lost or stolen items. If you would like to buy insurance, please inform.

Refunds and Exchanges

Please note all sales are FINAL. All of our pieces are custom made-to-order. CBL is not responsible for lost items in transit, however we extend the offer to make any repairs needed incurred one (1) week of receiving your merchandise.

Additional Policies and FAQs

If you are interested in purchasing our items for wholesale, please contact us. Also custom orders are invited and made to fit your preferred taste, please feel free to send a message!